Please note that orders are now being processed within ten working days.
We offer a flat rate of £4.95 for standard delivery.
All packages are delivered using tracked services with recorded signed receipt. Tracking numbers will be provided once the order has been fulfilled. If there's no one to accept the parcel at the time of delivery, the delivery service will leave a card for you to arrange collection or re-delivery.
Standard delivery uses Royal Mail but other delivery services/couriers may be used for specific circumstances.
Europe delivery charge is a flat rate of £11.94 and for the Rest of the World, a flat rate of £14.95. The customer is liable for all import duties, customs and taxes levied by the country your order is being shipped to. These will be due at the point of, or after delivery. We are not liable for these charges, and they unfortunately can not be reimbursed or refunded by Brides & Hairpins. If you are unsure of the charges, please contact your local customs office to find out more information.
We accept returns within 10 days of your parcel delivery date. We can refund your order in full (minus shipping) or offer you store credit. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Gift cards are non-returnable.
To complete your return, we require a receipt or proof of purchase. Email firstname.lastname@example.org to request your return.
Shipping A Return
To return your product, please email us: email@example.com
Shipping costs from your original purchase are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items marked "Final Sale" may not be returned or refunded.
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org